Frequently Asked Questions

What's the size, weight and thickness of my Canvas?

We currently offer canvases in three different sizes. Thickness is 2cm on every size; weight varies.

Square

  • 40×40 cm — 0.51kg
  • 60×60 cm — 0.9kg
  • 80×80 cm — 1.33kg

Portrait

  • 20×30 cm — 0.11kg
  • 40×60 cm — 0.67kg
  • 80×120 cm — 1.54kg

Landscape

  • 30×20 cm — 0.11kg
  • 60×40 cm — 0.67kg
  • 120×80 cm — 1.54kg

How to mount your Canvas?

Follow our step-by-step canvas hanging guide to mount a canvas. For acrylic prints, see the acrylic print hanging guide.

How do I clean my Canvas?

Keeping your canvas clean is easy. Follow these steps:

  • Start with a dry sponge or cloth.
  • If needed, lightly dampen it — avoid over-wetting.
  • Wring out any excess moisture.
  • Gently sweep over the canvas surface.

Be gentle and avoid applying pressure. This will remove dust and surface impurities without damaging the print.

What kind of material is the Canvas made of?

In the creation of our photo canvases, we primarily use wood for our wedge strips, with over 97% of it sourced from FSC-certified forests within Europe. This commitment to sustainable practices ensures that our production aligns with responsible forestry standards.

How to use a discount code?

To use a discount code, simply input the code at checkout and add it to the discount code box. If the code does not work, it means it is invalid.

Can I exchange any of your products?

We do not offer direct exchanges. You can return the item and place a new order for the piece you want. See our refund and returns policy for details.

Is payment on your website secure?

Yes. We can confirm that payment on our website is secure and encrypted. You can read more about our SSL certificate by clicking the LOCK icon to the left of our URL https://homearthaven.com/

What countries do you ship to?

We ship to the following countries:

  • United Kingdom
  • Poland
  • Andorra
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Norway
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

How can I check the status of my order?

You can track your order here.

What should I do if I received a faulty product?

Our return policy spans 14 days from the date of item receipt. Should you encounter any faults with your order, kindly contact our customer support team with a description and accompanying images of the issue at support@homearthaven.com and they will help you out.

What happens if I didn’t receive my order?

Each order can take up to 10 Business days to arrive. If it has been longer please contact our customer support team support@homearthaven.com.

What is the estimated time of delivery?

Our products are dispatched using trustworthy shipping partners, ensuring that your chosen piece of art is delivered securely to your doorstep. Please note that our production and shipping schedule is based on working days, which include Monday through Friday.

Total delivery time: 5-10 working days

What are the shipping costs?

The cost of delivery varies based on your location. This will be calculated and provided to you at checkout once you have entered your address details.

What is your return policy?

Full details are in our refund and returns policy.

How do I contact customer support?

Email us at support@homearthaven.com or use the contact form.

How many Art Collections are there on your website?

Browse all collections. We add new art every week, so it is worth checking back regularly.