Return & Delivery Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If for any reason you're not satisfied with the canvas you've purchased, you can return it without providing a reason.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@homearthaven.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@homearthaven.com.
Delivery Policy
Christmas Delivery
To ensure delivery before Christmas, please place your order by 11 p.m. on Saturday, 14th of December. You can still place orders after this date, but we cannot guarantee they will arrive in time to be Christmas presents.
Our products are dispatched using trustworthy shipping partners, ensuring that your chosen piece of art is delivered securely to your doorstep. Please note that our production and shipping schedule is based on working days, which include Monday through Friday.
The cost of delivery varies based on your location. This will be calculated and provided to you at checkout once you have entered your address details.
How long does it take to create and deliver your art?
Production: 1 working day
Shipping: 4-9 working days, depending on location and country.
Total delivery time: 5-10 working days
Our shipping services are exclusively available to locations within the United Kingdom and European countries.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
